cos returns

3 min read 06-03-2025

Meta Description: Learn everything about COS returns! This guide covers COS's return policy, how to return items online and in-store, managing refunds, and troubleshooting common return issues. Get your money back quickly and easily!

Understanding COS's Return Policy

COS, known for its minimalist and sophisticated clothing and homeware, offers a generous return policy designed to make the shopping experience as smooth as possible. You typically have 30 days from the date you received your order to return items for a full refund. This applies to both online and in-store purchases. However, it's always best to double-check the specific details on your receipt or order confirmation email, as policies can occasionally change.

What Can Be Returned?

Most items purchased from COS are eligible for return, provided they are in their original condition with all tags attached. This includes clothing, accessories, and homeware. However, there are some exceptions. These might include sale items (some sales may have different return policies), personalized items, or items that show signs of wear or damage beyond typical trying-on. Again, carefully review your receipt for any specifics regarding the items you've purchased.

Items Not Eligible for Return:

Sale items (check for exceptions): Some sale items may have different or more restricted return policies.
Personalized or customized items: These are generally non-returnable.
Items damaged by the customer: COS will not accept returns on items that have been damaged or altered after purchase.
Underwear and swimwear (without hygiene strips): These items are usually only returnable if the hygiene strips are still intact.
Cosmetics: COS cosmetics typically have unique return policies.

How to Return COS Items

COS provides several convenient ways to return your unwanted items:

1. Returning Online Orders:

Initiate a return online: Visit the COS website and locate the "Returns" section. You'll usually need your order number and email address to start the process.
Print a returns label: The website will generate a prepaid returns label (sometimes only for certain countries). This simplifies the process. If not provided, you may need to pay for return shipping yourself.
Package your items securely: Make sure your items are carefully packaged in their original condition with all tags still attached.
Drop off your package: Follow the instructions on the returns label and drop off your package at the designated shipping location.

2. Returning In-Store Purchases:

Returning items purchased in a physical COS store is generally much simpler. Take your items, along with your receipt or proof of purchase (like a packing slip or credit card statement) to any COS store. They’ll process your return on the spot, providing you with a refund via your original payment method.

3. Returning Items from Different Stores:

COS policies regarding returning items bought from a different store than you're planning to return them to may vary by location. It is best to contact customer service ahead of time, to confirm if this is allowed and to determine any specific procedures involved.

Managing Your Refund

Once COS receives your returned items and verifies that they meet the return criteria, they'll process your refund. This usually takes a few business days to reflect in your account. The refund method will typically be the same as your original payment method (credit card, debit card, or other).

If you haven't received your refund within a reasonable timeframe (check the COS website for their estimated processing time), contact their customer service. They'll be able to track your return and assist you with any issues.

Troubleshooting Common COS Return Issues

Lost or damaged returns: If your return is lost or damaged in transit, contact COS customer service immediately. Provide them with your tracking information and details of the situation.
Refunds not processed: Check your bank statement to ensure the refund hasn't been processed yet. If it hasn't, contact COS customer service, providing your order number and return tracking information.
Return policy disagreements: If you have any disputes concerning COS’s return policy, contacting their customer service department is crucial.

Contacting COS Customer Service

Should you encounter any issues or have questions about the return process, reach out to COS customer service. You can usually find their contact information on their website.

By following these steps and understanding COS's return policy, you can make the return process as straightforward as possible. Remember to always keep your receipt or order confirmation as proof of purchase.